Privacy Policy
Last updated: January 24, 2026
1. Introduction
Welcome to Servch. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.
2. Information We Collect
We may collect, use, store and transfer different kinds of personal data about you:
- Identity Data: First name, last name, username, title
- Contact Data: Email address, telephone number, billing address
- Financial Data: Payment card details (processed securely through Stripe)
- Transaction Data: Details about payments and bookings you have made
- Technical Data: IP address, browser type, time zone, operating system
- Profile Data: Your username, preferences, feedback, and survey responses
- Usage Data: Information about how you use our website and services
- Marketing Data: Your preferences in receiving marketing from us
3. How We Use Your Information
We use your personal data for the following purposes:
- To register you as a new customer or service provider
- To process and deliver your bookings
- To manage payments, fees, and charges
- To collect and recover money owed to us
- To manage our relationship with you
- To enable you to participate in promotions or surveys
- To deliver relevant website content and advertisements
- To improve our website, products/services, and customer relationships
- To protect against fraud and ensure platform security
4. Data Sharing and Disclosure
We may share your personal data with:
- Service Providers: When you book a service, we share necessary information with the provider
- Payment Processors: We use Stripe to process payments securely
- Professional Advisers: Including lawyers, bankers, auditors, and insurers
- Regulators: As required by law or to comply with legal obligations
- Third Parties: To whom we may sell, transfer, or merge parts of our business
We require all third parties to respect the security of your personal data and treat it in accordance with the law.
5. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Legal Rights
Under data protection laws, you have rights including:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
8. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. For detailed information about the cookies we use, please see our Cookie Policy.
9. Third-Party Links
Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
10. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at:
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